Responsible Gaming
at 8qqee
At 8qqee, we believe that online gaming should always be an enjoyable form of entertainment — never a source of financial stress or harm. Our responsible gaming programme is built to empower every Bangladeshi player with the tools, knowledge, and support they need to stay in control.
Tools & Protections We Provide
Every tool listed below is available free of charge to all registered 8qqee players. Access them at any time via account settings or by contacting our support team.
Deposit Limits
Set a daily, weekly, or monthly cap on the total amount you deposit into your 8qqee account. Once a limit is active, it cannot be raised for a mandatory 72-hour cooling period, preventing impulsive increases made under pressure.
Session Time Limits
Define the maximum number of hours per session or per day you wish to spend playing on 8qqee. When your limit is reached, the platform will alert you and, if you choose, automatically log you out to prevent extended unplanned play.
Time-Out (Short Break)
Take a structured break from 8qqee for a defined period — 24 hours, 7 days, or 30 days. During a time-out, your account is temporarily suspended and you will not receive any promotional communications from us.
Self-Exclusion
If you feel your gambling has become unmanageable, request a self-exclusion of 6 months, 1 year, or 5 years. Self-exclusion is permanent for its duration — it cannot be reversed early. All promotional communications are stopped immediately and your account is fully suspended.
Loss Limits
Set a ceiling on how much you are willing to lose within a given time frame. Once your loss limit is reached, you will be unable to place further bets until the next period begins, protecting your bankroll against a single damaging session.
Reality Checks
Enable periodic on-screen reminders that display how long you have been playing and your net session outcome. Reality checks appear at intervals you choose — every 30, 60, or 90 minutes — to keep you aware of time and money spent.
Could Gambling Be Affecting You?
Honest self-reflection is the first step toward staying in control. Review the questions on the right and consider how many apply to your current gambling behaviour. If you answer "yes" to two or more, we strongly encourage you to use one of our protective tools or to reach out to our support team.
8qqee enforces a strict minimum age of 21 years. Any account found to belong to a person under 21 will be immediately closed and all funds returned.
This self-assessment is not a clinical diagnostic tool. It is intended solely to encourage reflection. For professional support, please contact a qualified counselling service in your area.
Answer honestly — has gambling ever caused you to…
Spend more money than you originally planned or could comfortably afford to lose in a single session?
Chase losses by placing additional bets in an attempt to win back money you had already lost?
Feel restless, irritable, or anxious when you tried to reduce or stop gambling for a period of time?
Neglect work, study, family responsibilities, or social commitments in order to spend more time gambling?
Borrow money, sell possessions, or use funds set aside for essential expenses such as rent, food, or utilities to fund gambling?
Feel the need to gamble with increasingly larger amounts of money in order to achieve the same level of excitement?
Conceal the extent of your gambling activity from family members, friends, or colleagues out of shame or fear of judgement?
Made repeated unsuccessful attempts to cut back, control, or stop gambling entirely?
How to Activate Responsible Gaming Tools
All responsible gaming tools on 8qqee are available at no cost and can be activated quickly. Follow the steps below or contact our support team directly for guided assistance.
- Tools take effect immediately upon activation.
- Deposit limit reductions are instant; increases require a 72-hour wait.
- Self-exclusion cannot be reversed before the chosen period ends.
- All promotional emails are paused during time-out and self-exclusion.
- Support is available 24/7 at [email protected].
Log In to Your 8qqee Account
Access your account via the 8qqee Login page using your registered mobile number or email address and password. Ensure you are on the official 8qqee.io domain before entering your credentials.
Navigate to Account Settings
Click on your profile icon in the top-right corner of the platform and select "Account Settings" from the dropdown menu. This takes you to your personalised account management dashboard.
Select "Responsible Gaming"
Within Account Settings, locate and click the "Responsible Gaming" tab. All available tools — deposit limits, session limits, loss limits, time-out, reality checks, and self-exclusion — are listed here with clear descriptions.
Choose and Configure Your Tool
Select the tool you wish to activate. Enter the parameters you require — for example, a daily deposit limit of ৳2,000, a 60-minute session reminder, or a 7-day time-out. Review your selection carefully before confirming.
Confirm Activation
Confirm your chosen setting. You will receive an email confirmation to your registered address. The tool will take effect immediately. If you need help at any stage, contact our support team at [email protected].
Responsible Gaming Policy
Our Approach to Player Safety
8qqee operates as a responsible online gaming and sports betting platform serving players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond. We recognise that the vast majority of our players engage with gambling as a form of entertainment, setting clear limits on their time and expenditure and enjoying our games without negative consequences. However, we also acknowledge that for a small number of individuals, gambling can develop into a serious problem.
Our responsible gaming policy is not an afterthought — it is a foundational commitment embedded into how we operate and how we develop our platform. Every feature we build, from the account registration flow to the payment processing system, is designed with player safety as a primary consideration.
Age Verification and 21+ Enforcement
8qqee enforces a strict minimum age of 21 years for all players, in line with responsible gaming best practices for the Bangladesh market. During the registration process, all applicants are required to declare their date of birth and confirm that they are aged 21 or above. This declaration is backed by our KYC identity verification process, which requires players to submit a valid government-issued identity document — such as a National ID Card (NID) or passport — before withdrawals are processed.
If at any point we discover that a player is under the age of 21, the account will be immediately suspended, all funds will be returned to the payment method used for deposit, and the individual will be permanently barred from re-registering. If you suspect a minor has accessed the 8qqee platform, please contact us immediately at [email protected].
Protecting Vulnerable Players
8qqee is committed to identifying and supporting players who may be experiencing difficulties with their gambling behaviour. Our team monitors for behavioural indicators of problem gambling, including sudden increases in deposit frequency or amounts, extended unbroken play sessions, repeated failed withdrawal requests, and patterns consistent with loss-chasing. Where such indicators are identified, our team may proactively reach out to the player to offer support and information about our responsible gaming tools.
We encourage all players who feel that their gambling is no longer enjoyable or is causing financial, emotional, or social harm to make use of our self-exclusion or time-out tools without delay. There is no stigma attached to using these tools — they exist precisely for situations like these and are available to every 8qqee account holder free of charge.
Gambling and Financial Health
8qqee strongly advises all players to approach gambling as a form of paid entertainment — similar to a cinema ticket or a restaurant meal — rather than as a method of generating income. Set a budget before you play, treat any losses as the cost of entertainment, and never attempt to win back money you have lost by placing further bets. Never gamble using money set aside for essential expenses such as rent, utility bills, food, school fees, bKash savings, or family support payments.
If you are concerned that your gambling spending is affecting your financial wellbeing, we recommend reviewing your deposit and loss limits and reducing them to a level you are genuinely comfortable with. Financial difficulty should never be a reason to gamble more.
Seasonal and Promotional Awareness
8qqee runs promotional campaigns throughout the year, including offers tied to major sporting events such as the BPL cricket season, IPL, T20 World Cup, and international football tournaments, as well as seasonal promotions during Eid, Pohela Boishakh, and other occasions important to Bangladeshi players. We design our promotions to add value to the gaming experience for recreational players, not to encourage excessive play. If you feel that promotional communications are triggering urges to gamble beyond your comfort level, you can opt out of all marketing at any time by contacting [email protected] or by using the unsubscribe link in any promotional email.
Our Responsible Gaming Commitments
- We enforce 21+ age verification through mandatory KYC on every account.
- We provide free deposit, loss, and session limits to every registered player.
- We offer time-out periods of 24 hours, 7 days, or 30 days at any time.
- We provide self-exclusion of 6 months, 1 year, or 5 years upon request.
- We never market to players who have self-excluded or opted out.
- We train our support team to handle problem gambling disclosures with empathy and discretion.
- We monitor for behavioural risk signals and proactively offer support where needed.
- We display responsible gaming reminders throughout the platform interface.
- We never extend credit to players or encourage borrowing to fund play.
- We process self-exclusion requests immediately — there is no waiting period.
We Are Here to Help — Always
Reaching out for help is a sign of strength, not weakness. Whether you want to activate a deposit limit, request a time-out, initiate a self-exclusion, or simply talk to someone about how you are feeling, our responsible gaming support team is available around the clock. All communications are handled in strict confidence by trained staff.
Available 24 hours a day, 7 days a week, 365 days a year — including Eid, BPL match days, and all public holidays. Response time: typically under 2 hours.
Play Responsibly — Enjoy Every Moment
When gaming is kept fun, it is something to look forward to. Explore our full platform with your limits set and your safety tools in place.