Your Privacy Matters
at 8qqee

This Privacy Policy (hereinafter referred to as the "Policy") sets out how 8qqee (hereinafter referred to as "We", "Us", "Our", or the "Platform"), the operator of the website accessible at 8qqee.io and all associated subdomains and mobile interfaces, collects, uses, stores, shares, and protects the personal data of individuals who access or use our services.

This Policy applies to all users of the 8qqee platform, including registered account holders, visitors who have not yet completed registration, and any individual whose personal data is processed in connection with our services. By accessing 8qqee, you acknowledge that you have read, understood, and agree to the practices described in this Policy.

This Policy is to be read alongside our Terms & Conditions and our Responsible Gaming Policy, each of which is incorporated by reference. All monetary references in this Policy are denominated in Bangladeshi Taka (৳ BDT).

8qqee collects several categories of personal data depending on your level of interaction with the platform. The categories are described below.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or biometric data for identification purposes, unless expressly required by a specific legal or regulatory obligation.

8qqee collects personal data through the following channels:

• Direct Collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, submitting a support query, or responding to a promotional communication.
• Automated Technical Collection: Data collected automatically when you access the platform, including IP address, device identifiers, browser type, pages visited, time spent on each page, and session duration. This data is collected via server logs and essential cookies.
• Payment Processors: Confirmation data returned by bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and other approved payment partners — limited to transaction status, reference numbers, and amounts. We do not receive full payment credentials from these providers.
• Game Providers: Gameplay outcome and session data returned by certified game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, which is recorded against your account for integrity and dispute-resolution purposes.
• Identity Verification Services: Results of automated or manual identity checks conducted during KYC verification, processed through approved third-party identity verification partners.
• Fraud Prevention Partners: Risk-signal data shared by fraud detection services to protect the platform and its players from fraudulent activity and money laundering.

8qqee processes personal data only for defined, explicit, and legitimate purposes. The purposes for which we process each category of data are set out below:

• Account Operation: To create, maintain, and manage your player account, including registration, login authentication, and account security.
• Transaction Processing: To facilitate deposits, withdrawals, and payment reconciliation in Bangladeshi Taka (৳ BDT) via your chosen payment method.
• Identity Verification (KYC): To verify your identity, confirm your age (21+), and comply with applicable anti-money-laundering obligations.
• Platform Security & Fraud Prevention: To detect and prevent fraudulent transactions, unauthorised account access, bonus abuse, money laundering, and other prohibited activities.
• Customer Support: To respond to your queries, investigate complaints, and resolve disputes in a timely and effective manner.
• Responsible Gaming: To monitor gameplay patterns for indicators of problem gambling and to facilitate the operation of deposit limits, self-exclusion, and cooling-off tools.
• Service Improvement: To analyse aggregated, anonymised usage data to improve platform performance, game selection, and the overall user experience.
• Promotional Communications: To send eligible players relevant bonus offers, seasonal promotions (such as BPL cricket season offers or Eid promotions), and account-related notifications — only where you have not opted out of such communications.
• Legal Compliance: To meet obligations under applicable laws and regulations, including responding to lawful requests from relevant authorities.

8qqee processes personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and 8qqee — specifically, to operate your account, process transactions, and deliver platform services.
• Legal Obligation: Processing required to comply with applicable legal and regulatory requirements, including anti-money-laundering obligations, age verification requirements, and lawful authority requests.
• Legitimate Interests: Processing carried out in the legitimate interests of 8qqee and its players, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily in the context of optional promotional communications. You may withdraw consent at any time by contacting support or using the opt-out mechanism in promotional emails.

8qqee does not sell, rent, or trade your personal data. We may share your data with carefully selected third parties only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and approved banking partners receive only the transaction data required to process your deposit or withdrawal. We do not share gameplay data or full identity records with payment processors.
• Identity Verification Providers: Approved KYC service providers receive identity documents and personal data solely for the purpose of verifying your identity and confirming your eligibility to hold an account.
• Game Studios: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other certified providers receive a player reference identifier to facilitate your game session. Full identity details are not shared with game studios.
• Fraud Prevention Services: Approved fraud detection partners receive technical and transactional data for the purpose of detecting and preventing fraudulent activity on the platform.
• Legal Authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so by a valid and lawful order.
• Professional Advisers: Lawyers, auditors, and other professional advisers engaged by 8qqee may access personal data on a strictly need-to-know basis, subject to confidentiality obligations.

8qqee retains personal data for the periods described below. Retention periods begin from the date the data is collected or the date the account is closed, whichever is applicable:

• Account and Identity Data: Retained for the duration of your active account, plus a minimum of five (5) years following account closure to meet anti-money-laundering record-keeping requirements.
• Financial and Transaction Data: Retained for a minimum of five (5) years following each transaction, in accordance with financial record-keeping obligations.
• Gameplay Records: Retained for a minimum of three (3) years to support dispute resolution and responsible gaming monitoring.
• Support and Communication Records: Retained for two (2) years following resolution of the relevant query or complaint.
• Technical and Log Data: Retained for up to twelve (12) months for security monitoring and performance optimisation purposes.
• Marketing Consent Records: Retained for the duration of your account or until consent is withdrawn, whichever occurs first.

At the expiry of the applicable retention period, personal data is either securely and permanently deleted or anonymised so that it can no longer be linked to an identifiable individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.

8qqee implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the 8qqee platform is encrypted using industry-standard TLS 1.2 or higher protocols.
• Data Encryption at Rest: Sensitive personal data stored on our servers is encrypted using industry-standard encryption algorithms.
• Access Controls: Access to personal data within 8qqee's systems is restricted on a strict need-to-know basis, with role-based access controls and individual authentication requirements for all staff.
• Intrusion Detection: Our infrastructure is monitored around the clock for anomalous access patterns, intrusion attempts, and unusual data flows.
• Regular Security Audits: We conduct periodic internal and third-party security reviews of our systems and processes to identify and remediate vulnerabilities.
• Incident Response: In the event of a confirmed personal data breach that is likely to result in risk to affected individuals, 8qqee will notify affected account holders without undue delay.

8qqee uses cookies and similar technologies to enable core platform functionality and to improve your experience. We do not use third-party advertising or behavioural tracking cookies. The types of cookies we use are described below:

• Essential Cookies: Required for the platform to function. These cookies maintain your login session, remember your language and currency preferences, and enable secure navigation. They cannot be disabled without affecting core functionality.
• Functional Cookies: Used to remember your preferences — such as your preferred payment method or recently played games — so you do not need to re-enter these each time you visit.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players use the platform — such as which pages are most visited and how long sessions last. This data helps us improve the platform experience. No individual player is identified in analytics data.

You can control and manage cookies through your browser settings. Please note that disabling essential cookies may prevent certain parts of the platform from functioning correctly. Instructions for managing cookies are available in your browser's help documentation.

We do not use pixel trackers, browser fingerprinting, or cross-site tracking technologies for advertising or profiling purposes.

8qqee is strictly an adult platform. We do not knowingly collect or process personal data relating to any person under the age of 21. Our registration process includes mandatory age declaration and is backed by KYC identity verification to enforce this requirement.

If we become aware that personal data has been collected from a person under the age of 21 — whether through registration misrepresentation or any other means — we will immediately close the relevant account, erase the associated personal data to the extent permitted by our legal retention obligations, and return any deposited funds to the payment method used, subject to the outcome of any required investigation.

8qqee reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made, we will notify registered account holders via email or a prominent notice displayed upon login before the changes take effect.

The version of this Privacy Policy bearing the most recent "Last Updated" date at the top of this page is the version currently in force. We encourage you to review this Policy periodically. Your continued use of the 8qqee platform following the effective date of any amendment constitutes your acknowledgement of the updated Policy.

If you have objections to a material change in this Policy, you may close your account in accordance with the process described in our Terms & Conditions. Previous versions of this Policy are available upon request by contacting support.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to submit a complaint relating to the way 8qqee handles your personal data, please contact our support team using the details below:

We are committed to resolving all privacy concerns fairly and transparently. If you are not satisfied with our response, you retain the right to escalate your complaint to the relevant data protection authority in your jurisdiction.